1. Lack of multi-language support.

Have you ever tried to implement multiple languages within your current VoiceMaster CRM ? You will find that to be a “Mission Impossible”, especially if you want to have to have your site in more than just two languages. Unfortunately, the current CRM language management requires “since fiction” abilities. Even if that implementation was reasonable 6,7 years ago, the web is ever evolving and SysMaster needs to work in that direction.

Our Flexi-CRM solution has an easy to use template system to allow for multiple “instances” of your CRM. Each instance can be coded with as many languages as you want.

2. Too many files, too sloppy.

How much time it took you the last time when you had to change something on the header or the footer on the front pages ? Anyone who has had to pass trough that pain knows the update of over 20 files is not fun. Adding a link point to your new promotion under the footer of your site may take your whole morning.

With our Flexi-CRM solution, template files are easy named, documented and customizable. We get rid of whats not needed and keep things short & simple.

3. There is no automated DID ordering process for customers.

The DID market has moved ahead. The SysMaster default CRM allows your customers to pick a number based on what DIDs you have already have. This means if you wish to provide service to multiple locations / countries, you will need to have these DIDs pre-ordered and sitting in your system waiting for someone to order them. This could cost thousands of dollars per month if you’re just starting out.

With our Flexi-CRM, we have integrated with many DID providers to allow automatic DID ordering & provisioning with multiple DID providers.

4. No paypal capability for user signup

Have you ever wanted to implement PayPal along with the customers sign up process ? According to SysMaster, it is not possible and we fully agree with that.  Since the if.cgi (the CGI script that controls almost all CRM requests) does not allow that, there are smarter ways to have that done in an open source environment.

With our Flexi-CRM solution, we have fully integrated paypal into the signup process along with many other payment processing companies.

5. No signup verification control

The hackers and spammers today are smart enough, so they can get hundred of accounts registered into your system in less than an hour. If you are providing demo calling time or free DIDs or anything else that is free for the customers, but cost you money, that may kill your business. The available capcha plugin is not a good solution at all and on certain versions, is outright broken.

With our Flexi-CRM solution, we provide extended captcha, email verification & SMS verification control.

6. No documentation

Do you feel lost with all the VM templates ? Indeed we were feeling that way too.

With our Flexi-CRM solution we provide full documentation on every template.

7. Not search engine optimized (SEO)

When the VoiceMaster CRM was initially created, the SEO wasn’t very popular and so the template system lacks any & all search engine optimization. Whats this mean for you? It means your shiney new website will never be properly indexed on search engines like google & your customers will never find you.

With our Flexi-CRM solution we implemented fully optimized URLs, META tags and semantic code, allowing for better search engine rankings.

8. No security for credit cards. No PCI Compliance.

Credit cards are stored in your VoiceMaster’s database by default, unencrypted. There are many hackers familiar with the VoiceMaster database structure which means if they were to get into your database, they could steal the CC data of all your customers. Or what about that upset ex administrator you just fired ? The simple solution is to not store any credit cards of your users. But what if your service or product has monthly plans that need to be automatically billed & charged? The trick is to keep all the CC information on a third party CC processing service and have them automatically charge your customer.

With our Flexi-CRM we have integrated with our partners over at Authorize.net to fully support their CIM service. This CIM service allows you to store your customers CC information on their PCI compliant servers. You can remotely process a charge, without ever having to have your customers CC information stored on your servers.

9. No support for third party APIs or gateways

Just forget about them.. unless you wish to pay tens of thousands of dollars to SysMaster for “custom development”.

Our Flexi-CRM solution has support for many third party gateways & APIs out the door. If its not there, contact us. We can build it into your new Flexi-CRM at a fraction of the charge.

10. No outside professionals or support to work and extend your site

There are maybe 15 or 20 technicians who can get that done for you, using the VM CRM.

There are tens of millions of professionals out there who can extend and build onto your Flexi-CRM as our solution uses many open source technologies.

Ready to upgrade your CRM?

Contact us today for a free quote.

Step 1 – Create Your End User Account

- From the Administrative Console navigate to Account Management > End user Accounts.
- Select Edit > Add Account
- Fill out Username & Password. Press apply.
- Edit the account you just created & select a Sign Up Plan.

- Make sure the authentication method is set to PIN, ANI, SERVICE ID, MAC. Press Apply.

- Add credit to the account by selecting Edit > Credit / Debit Account.

Step 2 – Assigning Services

- Log into the account you just created through the CRM at http://YOUR.IP/
- Navigate to the Managed Services section.

- Click the Subscribe button next to the PBX service.

- You will now have the option to select a DID. Go through the drop down menu’s and press next.

- Once a number is selected, press confirm number.

Success!

- You are now subscribed to the PBX service and must register your IP device to the SIP Registrar Address of your Gateway / Megaswitch. To subscribe to other services simply click subscribe from the managed services screen.

- To verify if you have successfully subscribed this user, go to the Administrative console and open the account properties of this account. In the Authentication string you should something similar to pg:101|pm:14155263843|;.

Note: Pg = Pbx Group. Pm = Pbx Mailbox

Let us know if you have any questions / comments or need help.

Up to 70% off original sale price. Hosting in downtown Los Angeles, monthly support, training & administration also available at discounted prices. Package deals available. Contact us for more info.

1. SysMaster sm7000 $Call
- 2 years old.
- Never been used.

2. Norfa Carrier Edition (VMBilling, Uniswitch, Megaswitch) $Call

3. (2) Norfa Carrier Megaswitches $Call
- 3 years old.
- Never been used.

4. VoiceMaster Content Management & Billing (IPTV) $Call
- 2 years old.
- Never been used.

5. iptvSwitch Streaming Server $Call
- 2 years old.
- Never been used.

6. comboSwitch Media Concentrator $Call
- 2 years old.
- Never been used.

Last night we were flooded with calls from our clients complaining that they could not access their admin consoles. After investigating the issue, we have found it to be related to a cookie hard coded with the date 01/01/2010.

Good news: we have a fix available. Please contact us for help.

Note: We recommend all SysMaster users have some sort of support contract in place either through SysMaster directly or through us for situations such as this. Feel free to contact us anytime for pricing.

Happy New Year!

We are please to announce the release of our ARP SysMaster Module. The Advanced Reseller Portal for SysMaster 2000 & VM Billing allows SM administrators to offer an externally hosted customer management portal for their resellers without the need for any additional modules. It support two types of users: Administrators (i.e. VM resellers accounts) and resellers (i.e. VM corporate accounts) giving SM operators the flexibility of 4 tier billing (SM Operator > Reseller > Corporate Acccount > End Users).

Click here for more information